Frequently Asked Questions

Reskill.now is a career transition programme that helps Customer Service professionals become Customer Success Managers. Our structured 8-week programme teaches you the strategy, metrics, and proactive mindset that CSMs need, plus builds a portfolio of real CSM deliverables that prove your skills to employers.

It is designed for people currently working in Customer Service — support agents, service advisors, team leads — who want to move into a higher-paying Customer Success Manager role. No prior CSM experience is needed. Your empathy, product knowledge, and communication skills are the foundation.

No. The programme is specifically built for people with zero CSM experience. We teach you everything from scratch: health scores, QBRs, onboarding playbooks, retention strategy, and SaaS metrics. Your Customer Service background gives you a significant head start.

Most courses teach theory. This programme is built around doing. Every week you create a real CSM deliverable — a health score template, a QBR deck, an onboarding playbook — that goes into your portfolio. You graduate with proof that you can do the job, not just a certificate that says you watched videos.

8 weeks at 5-7 hours per week. Each week covers a core CSM skill area with lessons, practical exercises, and a portfolio deliverable. You can work through it alongside your current job.

Yes, that is how it is designed. Most students complete the programme evenings and weekends while keeping their current role. The 5-7 hours per week is flexible — you can spread it across the week however suits you.

There is no deadline during early access — you have full access to all materials at your own pace. Work through it as quickly or slowly as suits your schedule.

The full programme is free during early access. No card required. We are building the best CS to CSM programme possible and offer free access in exchange for your honest feedback.

No. Once we leave early access, we will introduce paid plans. However, anyone who joins during early access will keep their access at no cost.

Enter your email on the Start page to unlock Week 1 instantly. No account needed for the first week — just start learning.

Early access users get full access to all 8 weeks of content for as long as the programme exists. There is no time limit during early access.

Yes. You graduate with a portfolio of real CSM deliverables — health scores, QBR decks, onboarding plans — that prove your skills to employers. The final two weeks focus entirely on CV rewriting, interview prep, and a job search system with weekly targets.

Customer Success Managers in the UK typically earn £45-65K, compared to £22-32K in Customer Service. Senior CSMs earn £70K+. That is a 40-100% salary increase for many career changers.

Over 8 weeks you create: a customer health score template, a Quarterly Business Review (QBR) deck, an onboarding playbook, a churn analysis case study, and a customer success plan. These are the exact deliverables hiring managers want to see.

Yes. Upon completing the programme you receive a digital certificate of completion. But more importantly, you have a portfolio of real work that demonstrates your skills far better than any certificate.